Frequently Asked Questions (FAQ)

Self-Service Frequently Asked Questions in accordion-style format

Overview

• Streamlined Navigation: The accordion format lets users expand only the sections they need, keeping the page clean and efficient.
• Customizable Styling: Easily apply custom backgrounds and images to match your branding and enhance visual appeal
• Integrated Non-Text Content: Embed forms or other interactive elements directly within sections, so users can complete tasks without leaving the page
• Direct Linking Capability: Utilize page anchor links to create unique URLs for each question, enabling easy sharing and direct access
• Versatile Presentation Options: Enjoy a variety of formatting choices to tailor the look and feel of your FAQs, ensuring consistency with your site’s design

Benefits

• Improves readability and user experience by allowing users to expand only the questions they’re interested in
• Reduces page clutter, making long lists of FAQs easier to navigate and less overwhelming
• Keeps information organized and grouped, especially when FAQs are categorized by topic or department
• Enhances self-service support, enabling users to quickly find answers without contacting support or HR
• Allows easy updates and maintenance, since questions and answers can be edited directly in SharePoint
• Integrates seamlessly with intranet content, keeping the FAQs accessible, searchable, and consistent with your organization’s look and feel

Features

Back to Knowledge & Information Management