IT Helpdesk Ticket Tracker
Use Case
An internal IT ticketing system to track, manage, and resolve employee IT support requests efficiently
Overview
- A centralized IT Help Desk list in SharePoint to log and manage support tickets
- Capture essential ticket details like issue type, priority, status, assigned technician, and resolution notes
- Integrated submission form allows employees to log issues easily and attach screenshots or supporting files
- Use views to filter tickets by priority, status, or technician for workload management
- Maintain a historical log of issues for trend analysis and service improvement
Benefits
- Centralized Tracking: Manage all IT support requests in a single, accessible location
- Integrated Form Submissions: Easy ticket entry with file attachments for faster troubleshooting
- Transparency: Clear visibility into ticket status and technician assignments
- Improved Response Time: Streamlined ticket assignment and prioritization
- No Extra Licensing: Fully built using out-of-the-box SharePoint and Microsoft Lists
- Optional Process Automation: Possible to trigger alerts or escalation flows with Power Automate if needed
Built With
Key Features
- Choice Column
- Calculated Column
- Custom formatting
- Conditional Formatting
- Board View
