Knowledge Base Wiki

Overview

• Article Pages: Each knowledge base entry has its own page, allowing for rich content including text, visuals, and document links
• Approval Workflow: A built-in approval process ensures quality control for all new article submissions and content updates
• Advanced Search: Robust keyword search makes it easy for users to find relevant information quickly
• Organized with Metadata: Articles can be tagged with metadata, enabling users to filter, group, and sort content for better navigation
• Reusable Templates: Standardized article templates help maintain consistency in layout and formatting across all entries

Benefits

• Eliminates information silos by centralizing department resources and content in one easily accessible SharePoint location
• Reduces repetitive support requests by empowering employees to find answers through self-service how-to articles and FAQs
• Ensures up-to-date and consistent information with built-in approval workflows, version control, and standardized templates
• Makes internal resources easy to find through robust keyword search and metadata-based filtering, grouping, and sorting
• Encourages content ownership and structure with flexible templates and a straightforward publishing process for all departments
• Supports scalability and growth by making it easy to expand documentation as new tools, policies, and processes are introduced