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Collapsible Sections

Common Use Cases

  • FAQs & help content: collapse answers to reduce scrolling and cognitive overload
  • Policy & procedure page: hide detailed steps unless users need them
  • Departmental pages: group information by topic (HR, IT, Finance, Benefits, Training, etc.) for easier consumption
  • Knowledge bases: present large volumes of information in a digestible format.
  • Audience-specific content: separate content for different roles or groups (employees, managers, new hires, vendors)
  • Onboarding pages: reveal guidance progressively instead of all at once
  • Training and documentation hubs: structure step-by-step guides, troubleshooting content, and learning resources

Benefits

  • Cleaner page layout: reduces visual clutter and prevents long pages from feeling overwhelming
  • Improved user experience: allows users to quickly find and focus on only the content that is relevant to them
  • Better content organization: encourages logical grouping of related information
  • Enhanced mobile experience: makes long pages easier to consume on smaller screens
  • Fully out-of-the-box: no code, scripts, or third-party tools required

Key Considerations

  • Clear section titles are critical: titles act as navigation and must clearly describe the hidden content
  • Default state matters: sections can be expanded or collapsed by default; collapsed is usually better for long pages
  • Not just text: sections can contain other web parts such as images, lists, forms, videos, etc
  • Avoid overuse: too many collapsible sections can hurt usability and make pages feel fragmented
  • Section-level behavior: entire sections collapse, not individual web parts
  • Search visibility: content is searchable, even when collapsed