FAQ (Copilot)

Overview

• AI-generated Q&A: The FAQ Web Part in SharePoint uses Copilot to automatically create questions and answers from your chosen content sources
• Flexible editing: Content owners can manually remove or refine generated entries, as well as add their own custom questions, answers, and categories
• Organized by category: Group related FAQs into sections for easier browsing and navigation
• Clean, collapsible layout: Questions expand/contract in an intuitive accordion view to keep pages uncluttered
• Easy styling: Supports your intranet’s brand colors, typography, and layouts

Benefits

• Smarter self-service: Reduces burden on support teams by letting AI generate accurate answers users can trust
• Dynamic updates: If your content changes or you add more sources, you can quickly regenerate the FAQ for fresh, consistent answers
• Consistency & governance: Because the AI draws from approved sources, responses remain aligned with your content policies
• Better user experience: Visitors see only relevant questions in a clean, collapsible layout
• Ease of maintenance: Manual editing lets you fine-tune or add custom Q&A items without rewriting everything