IT Help Desk Ticketing System
An internal IT Help Desk ticketing system to track, manage, and resolve employee IT support requests efficiently.
Overview
- A centralized IT Help Desk list in SharePoint to log and manage support tickets
- Capture essential ticket details like issue type, priority, status, assigned technician, and resolution notes
- An integrated submission form allows employees to log issues easily and attach screenshots or supporting files
- Use views to filter tickets by priority, status, or technician for workload management
- Maintain a historical log of issues for trend analysis and service improvement
Benefits
- Centralized Tracking: Manage all IT support requests in a single, accessible location
- Integrated Form Submissions: Easy ticket entry with file attachments for faster troubleshooting
- Transparency: Clear visibility into ticket status and technician assignments
- Improved Response Time: Streamlined ticket assignment and prioritization
- No Extra Licensing: Fully built using out-of-the-box SharePoint and Microsoft Lists
Key Features
- Choice Column
- Gallery View
- Custom formatting
- Conditional Formatting
- Board View
- Calculated Column
IT Helpdesk Ticketing System Main List View
IT Helpdesk Ticketing System Employee Submission Form
IT Helpdesk Ticketing System (Grouped by Priority)
IT Helpdesk Ticketing System (Board View)
IT Helpdesk Ticketing System - Automatic Duration calculation
IT Helpdesk Ticketing System Filtering
IT Helpdesk Ticketing System Ticket Editing