Frequently Asked Questions (FAQ)

Use Case

Self-Service Frequently Asked Questions in accordion-style format

Streamlined Navigation: The accordion format lets users expand only the sections they need, keeping the page clean and efficient.
Customizable Styling: Easily apply custom backgrounds and images to match your branding and enhance visual appeal
Integrated Non-Text Content: Embed forms or other interactive elements directly within sections, so users can complete tasks without leaving the page
Direct Linking Capability: Utilize page anchor links to create unique URLs for each question, enabling easy sharing and direct access
Versatile Presentation Options: Enjoy a variety of formatting choices to tailor the look and feel of your FAQs, ensuring consistency with your site’s design

Improves readability and user experience by allowing users to expand only the questions they’re interested in
Reduces page clutter, making long lists of FAQs easier to navigate and less overwhelming
Keeps information organized and grouped, especially when FAQs are categorized by topic or department
Enhances self-service support, enabling users to quickly find answers without contacting support or HR
Allows easy updates and maintenance, since questions and answers can be edited directly in SharePoint
Integrates seamlessly with intranet content, keeping the FAQs accessible, searchable, and consistent with your organization’s look and feel