FAQ

The FAQ Web Part in SharePoint lets you create an FAQ module with common questions and answers that are auto-generated by Copilot AI, saving time and improving accuracy.

Benefits

• Reduces Repetitive Questions – Employees quickly find answers without needing to contact HR, IT, or support
• AI-Powered Efficiency – Copilot AI can auto-generate FAQs from existing documents, saving time on content creation
• Improves Self-Service – Users get instant, accurate responses without waiting for support staff
• Always Up to Date – AI-assisted suggestions help keep FAQs current with evolving policies and processes
• Enhances Onboarding – New employees have a single location to find answers and ramp up more quickly
• Better Search Results – AI-enriched FAQs surface in SharePoint search for quicker discovery

Key Features

• Copilot AI Integration: Automatically generates FAQ content from policy documents and existing knowledge sources
• Human Control: Site Owners can review and edit questions and answers before publishing
• Collapsible Q&A Layout: Clean, expandable format that keeps FAQs easy to scan and navigate
• Category Grouping: Organize FAQs using custom categories such as topics, departments, or themes
• Configurable Purpose & Tone: Define the FAQ intent (General, Event, Product, Policy) to shape the style and messaging