Knowledge Base Wiki
Use Case
Company Knowledge Base Wiki for Employees
Overview
- Article Pages: Each knowledge base entry has its own page, allowing for rich content including text, visuals, and document links
- Approval Workflow: A built-in approval process ensures quality control for all new article submissions and content updates
- Advanced Search: Robust keyword search makes it easy for users to find relevant information quickly
- Organized with Metadata: Articles can be tagged with metadata, enabling users to filter, group, and sort content for better navigation
- Reusable Templates: Standardized article templates help maintain consistency in layout and formatting across all entries
Benefits
- Eliminates information silos by centralizing department resources and content in one easily accessible SharePoint location
- Reduces repetitive support requests by empowering employees to find answers through self-service how-to articles and FAQs
- Ensures up-to-date and consistent information with built-in approval workflows, version control, and standardized templates
- Makes internal resources easy to find through robust keyword search and metadata-based filtering, grouping, and sorting
- Encourages content ownership and structure with flexible templates and a straightforward publishing process for all departments
- Supports scalability and growth by making it easy to expand documentation as new tools, policies, and processes are introduced
Web Parts
- Banner
- Text
- Image
- Page properties
- Forms
- Call to Action
- Quick Links
- Document Library
Features
- Pages
- Page Template
- Page Approvals
- Extended Header
- Metadata
- Conditional formatting
- Site Navigation
- Version History
